Delivery times vary depending on your location. Standard shipping usually takes 3-5 business days within the Sri Lanka, and 7-14 business days for international orders. Express shipping options are available.
We offer Standard Shipping on all orders over LKR 400/=. For orders, a flat rate of LKR 400/= applies within the Sri Lanka. International shipping rates are calculated based on weight and destination.
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Once your order has shipped, you will receive an email containing your tracking number. You can also track your order by logging into your account and visiting the "Order History" section.
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To initiate a return, please follow these steps:
- Email us at innovaxapparel@gmail.com with your order number.
- Wait for our team to approve the return and send you a return shipping label.
- Package the item securely and drop it off at your nearest carrier.
Certain items cannot be returned, including:
- Gift cards
- Items purchased on final sale
- Personal care goods (beauty products)
- Custom or personalized orders
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.